How Taiwan’s Unlikely Digital Minister Hacked the Pandemic
by Productivity Hub shared with thanks!
Audrey Tang says tech can build trust, tame misinformation, and strengthen democracy. Her plan might even work in the US.
In early February, Taiwan had a mask supply problem. Howard Wu, a 35-year-old software engineer, watched as Covid-19-induced stress levels rose in his social media feeds. Friends and family were swamping LINE, Taiwan’s most popular messaging app, with up-to-the-minute reports saying which local convenience stores still had masks in stock—or were completely out.

So Wu started hacking. In the space of a single morning, he put together a website using Google Maps to coordinate the crowdsourced info pouring in from the messaging app. Anyone could contribute. Convenience stores stocking masks showed up in green. Out-of-stock stores turned red.
At the time, the World Health Organization was still a month away from declaring a global pandemic. But as soon as the first reports of trouble in Wuhan began trickling out on social media in late December, Taiwan had started organizing one of the world’s most successful mobilizations against Covid-19. By February, with dozens of deaths being reported in Wuhan every day, Taiwan was on high alert. The mask map was an instant hit.
But there was a catch. When a developer integrates Google Maps into a web application, Google charges a few dollars for every 1,000 times the map is accessed by users. On the afternoon of the first day after the web site went live, Wu received a bill for $2,000. The next day, the total jumped to $26,000. “Continuing in that direction was not acceptable,” Wu wrote in a document he posted to HackMD, a publicly hosted collaboration tool popular with Taiwan’s “civic tech” sector—a loosely organized community of hackers and computer-literate citizens dedicated to civic engagement.

Enter Audrey Tang, the Taiwan government’s digital minister.
Tang was one of the thousands of Taiwanese who had pounced on Wu’s map. In a Skype interview from Taipei, she laughs as she recalls the moment. “I contributed to his bill!” Tang says. But then she went to work.
Tang is a fervent believer in open data, open governance, and civil society-government collaboration. Wu’s mask app offered a path to putting her principles into action.
The day after the mask map went viral, Tang met with Taiwan’s premier to discuss ways to improve the country’s mask-rationing system. She suggested that the government distribute masks through pharmacies affiliated with Taiwan’s National Health Insurance system, Taiwan’s government-run single-payer health insurer.
As Tang explained it, the key advantage of doling out masks via the pharmacies was that NHI maintains a database of all the products that pharmacies keep in stock, updated in real time. Tang proposed that NHI make the mask data open to the general public. Instead of relying on ad hoc crowdfunded reports, Taiwan’s citizens would gain easy access to more accurate and comprehensive data.
The proposal was greenlit. After receiving approval, she posted the news of the new tracking system to a Slack channel frequented by Taiwan’s civic tech hackers. She invited them to take the data and play with it as they pleased. At the same time, while holding her regular open-to-anyone visiting hours, she whipped together her own website to serve as a central clearinghouse for an ensuing profusion of mask availability apps. (Google also helped out by waiving Maps charges in the interest of fighting Covid-19.)
Although Tang is an accomplished software programmer with a long record of significant contributions to international open-source software projects, she was quick to minimize the extent of her technical contributions to the mask app project. For Tang, the significance of the mask map portal was its function as a space for others to participate in. She hearkened back to first principles: The portal was an example of her “Daoist approach” to political and social action.
She pulls chapter 11 of the Dao De Jing, a 2,500-year-old classic of Daoist philosophy, up on her monitor, and starts reading:
“Hollowed out,
Where the pot’s not
is where it’s useful.
… So the profit in what is
is in the use of what isn’t.”
“All I did was to hollow out the clay to make a pot,” Tang says. “I didn’t do anything afterwards.”
Continue reading “How Taiwan Hacked the Pandemic with Tao Philosophy. just 455 cases and 7 dead”














